Narrative Description of the Project:
Under the assignment, as a part of the Staff Development and Training initiative, the International Organization for Migration (IOM) signed a contract with IPTM. The main purpose of this training course was to focus on the comprehensive skills and knowledge necessary for maintaining customer service standards and exceeding customer expectations. This training helped the participants to learn the root skills to generate outstanding customer experiences, ensure more consistent positive customer interactions, maintain service standards aligned with organizational goals, and create a customer-centric culture.
To achieve the goals IPTM conducted a day-long training on the subject matter of “leadership and customer care” for the service enhancement of MHD staff employed in two MHACs and one laboratory located in Dhaka and Sylhet in December 2023. Under this assignment, a total of 55 (fifty-five) participants received training in two batches.
Key Activities:
- Kick Off meeting with IOM
- Review relevant documents
- Prepared Training learning Materials for One day training Session
- Conducted of the day long Leadership and Customer Care training in Dhaka and Sylhet
- Conducted pre based assessment, posttest and training evaluation
- Final Report Submission of the training